Return and Refund Policy

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Overview

Phoryzenphep provides event decoration and photo zone design services. This Return and Refund Policy outlines our policies regarding service cancellations, modifications, and refunds. Please read this policy carefully before booking our services.

Service Nature

Our services consist of custom event decoration installations, photo zone design, and related consultation services. These are personalized, labor-intensive services that are tailored to each client's specific event requirements and timeline.

Cancellation Policy

Client-Initiated Cancellations

If you need to cancel your booked service, the following terms apply:

• More than 30 days before event: Full refund of any deposit paid, minus any non-refundable costs already incurred (such as custom materials ordered specifically for your event).
• 15-30 days before event: 50% refund of deposit, or deposit may be applied as credit toward a future event booking within 12 months.
• Less than 15 days before event: Deposit is non-refundable, as materials and labor have been committed. However, we will work with you to reschedule if possible.
• Less than 7 days before event: Full payment is due, and no refunds will be provided. Rescheduling may be possible subject to availability and additional fees.

Company-Initiated Cancellations

In the rare event that we must cancel your service due to circumstances beyond our control (such as severe weather, venue restrictions, or unforeseen emergencies), we will:

• Provide a full refund of all payments made
• Assist in finding alternative solutions when possible
• Offer priority booking for future dates if desired

Service Modifications

We understand that event plans may change. We are happy to accommodate reasonable modifications to your service:

• More than 14 days before event: Modifications can typically be made at no additional charge, subject to material availability. Significant changes may result in price adjustments.
• 7-14 days before event: Modifications may incur additional fees depending on the scope of changes and material availability.
• Less than 7 days before event: Modifications may be limited or subject to rush fees. We will discuss options with you based on feasibility.

Refund Process

If you are eligible for a refund:

• Refund requests must be submitted in writing via email to help@phoryzenphep.world
• Include your booking reference number, event date, and reason for cancellation
• Refunds will be processed within 10-15 business days of approval
• Refunds will be issued to the original payment method used
• Processing fees, if any, may be deducted from the refund amount

Deposit Policy

To secure your booking, a deposit is typically required:

• Deposit amount will be communicated during the booking process and is usually 30-50% of the total service cost
• The deposit confirms your event date and reserves our services
• Remaining balance is typically due 7-14 days before your event date
• Deposit terms and cancellation policies will be clearly outlined in your service agreement

Quality and Satisfaction

We are committed to delivering high-quality event decorations that meet or exceed your expectations:

• If you are not satisfied with our service, please contact us within 48 hours of your event
• We will work with you to address any legitimate concerns and find a satisfactory resolution
• Refunds for quality issues will be considered on a case-by-case basis and may be partial depending on the circumstances
• Documentation (photos, descriptions) of any issues will help us better address your concerns

Force Majeure

Neither party will be liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to:

• Natural disasters or severe weather
• Government restrictions or regulations
• Pandemics or health emergencies
• Venue closures or access restrictions
• Labor strikes or supply chain disruptions

In such cases, we will work with you to reschedule or provide appropriate accommodations when possible.

Dispute Resolution

If you have concerns about our service or this policy:

• Please contact us first to discuss the issue and seek resolution
• We are committed to fair and transparent communication
• If we cannot resolve a dispute directly, we may engage in mediation or arbitration as appropriate
• All disputes will be governed by the laws of the State of California, United States

Contact Information

For questions about this Return and Refund Policy, to request a cancellation, or to discuss modifications to your service, please contact us:

• Email: help@phoryzenphep.world
• Phone: +1 925 605 8864
• Address: 612 Brookfield Dr, Livermore, CA 94551, United States

We aim to respond to all inquiries within 24 hours during business hours (Monday-Friday, 9:00 AM - 6:00 PM PST).